Remote diagnostics and support
Fast review of the context and the state of the system at a distance. Where the situation allows, the fix is made without travelling on site, shortening the time to restart.
Services
Support & maintenance
AMR/AGV support, service and maintenance
Continuity, stability and predictable operation after commissioning. We cover remote support, on-site intervention, preventive maintenance and safety checks for AMR/AGV systems integrated into our customers' production and intralogistics flows.
Remote diagnostics On-site intervention Preventive maintenance Safety checks Post-commissioning
Coverage
What Novomatix support covers
Support is not limited to responding when an incident occurs. It covers the full operating cycle of an AMR/AGV system — from fast diagnostics through to preventive maintenance and recommendations for stable operation.
On-site intervention
Attendance on site when a problem requires physical work on the robot, on transfer stations, on accessories or on connected infrastructure within the process.
Preventive maintenance
Scheduled periodic inspections and functional checks, to reduce the risk of unplanned stoppages and keep the system within the parameters defined at implementation.
Functional checks
Periodic checks of behaviour in operation, of calibrations, and of the key interfaces with the environment — transfer stations, buttons, signalling, traffic rules.
Post-commissioning support
Assistance after commissioning to stabilise operation, make fine adjustments to the real process, and respond to situations that appear as the system settles into the rhythm of production.
Operating recommendations
Concrete observations from operation, turned into recommendations for adjustment and optimisation, so the system stays matched to the customer's real flow.
Way of working
How we work when a technical problem appears
We move quickly from a technical report to a clear diagnosis and an operational conclusion — then to the fix, without unnecessary steps.
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Taking the report and its context
We record the technical context: what the system was doing, what was observed, which messages or codes appeared, and whether the situation repeated.
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Initial diagnosis
A remote check of the system state, the relevant logs and the reported behaviour — to reach a clear technical hypothesis before any action in the field.
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Isolating the cause
We establish whether the problem lies with the robot, the accessories, the connected infrastructure or a change in the flow logic — so the right type of intervention is chosen.
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Remote fix or on-site intervention
Where it is possible, the fix is made remotely. Where it is not, we schedule an on-site intervention coordinated with the customer's team, around the real operating schedule.
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Confirming operation and preventive recommendations
We confirm the return to stable operation and, where relevant, pass on concrete recommendations to prevent the situation from recurring.
Planned maintenance
Planned maintenance and safety checks
Stable operation of an AMR/AGV system does not come from equipment quality alone. It also comes from the rhythm with which the system is checked and maintained. Planned maintenance reduces the risk of unplanned stoppages and keeps the system within the parameters defined at implementation.
Safety checks look at how the system actually behaves in operation and at the integrity of the relevant components — so the robots continue to work coherently in the areas where they interact with people, equipment and the flow.
Post-commissioning & expansion
Support after commissioning and for expansion
Commissioning is not an end point. After go-live, AMR/AGV systems evolve along with the customer's real flow — new areas appear, additional stations, adjustments to pace, or fleet expansion. Novomatix support covers this long-term phase.
Throughout operation we act both to fix and recalibrate and to support expansion — so the system stays coherent with the process rather than merely functional in isolation. That is how an operational partnership is built, rather than a response to incidents.
Project decision
When it makes sense to include support from the project phase
Including the support plan early means it is shaped around the real system rather than assembled retrospectively. Advisable in the contexts below.
The automated flow is critical to continuity in production or intralogistics
The system has several integrated interfaces and accessories
Uptime is an explicit operational requirement
The project has foreseeable expansion phases — fleet, flows, new areas
There are safety constraints and validation requirements in operation
Internal teams have no dedicated technical maintenance capacity
Proof
See a case study
AMR/AGV systems already in operation
Novomatix support is built on real implementations — AMR/AGV projects integrated into production and intralogistics flows, delivered alongside customers such as Kärcher, Schaeffler and Marquardt.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions about support, service and maintenance
Remote support means diagnostics and technical assistance at a distance when a customer raises an issue. The Novomatix team reviews the context, checks the state of the system, helps isolate the cause and, where possible, guides the fix without travelling on site. The aim is to shorten the time to a clear conclusion.
When remote diagnostics point to physical work on the robot, on a transfer station, on the associated accessories or on connected infrastructure. Also when a safety check, a consumable replacement or a mechanical adjustment cannot be carried out remotely. Interventions are scheduled around the customer's operating situation.
Yes. Preventive maintenance means periodic inspections and functional checks intended to reduce the risk of unplanned stoppages. The frequency and content of visits are agreed according to the type of system, how intensively it is used, and the customer's operating context.
We check how the system behaves in operation, the integrity of the relevant safety components, the calibrations and key parameters of the robots, and the interfaces with the environment — transfer stations, buttons, signalling. The aim is to keep operation coherent and predictable, within the operating limits defined at implementation.
Yes, and it is advisable in projects where the flow is critical, where there are several interfaces and accessories, where there is a significant safety component, or where the project has foreseeable expansion phases. Including it early means the support plan is shaped around the real system rather than assembled retrospectively.
A short description of the context — what the system was doing, when the situation appeared, in which area — any codes or messages displayed, whether the incident repeated, and what was already tried in operation. This speeds up initial diagnostics and supports a sound decision between a remote fix and scheduling an on-site intervention.
An applied conversation
Would you like to discuss a support plan for your AMR/AGV system?
Tell us what operation looks like today — flow, pace, critical areas and continuity requirements. We will define a support plan matched to your system, whether the project is still being implemented or already in production.
Talk to a specialist